FAQ
NOVA CHAIN NECKLACE
£19.95 GBP£44.95 GBP
Ships by Fri, Sep 27
Fast UK Shipping
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We strive to ensure quick processing of your order. Orders are prepared for dispatch within 24-48 hours after being placed. If your order is placed on a weekday before 20:00, it will be dispatched the same day. Orders placed after this time will be sent the next day. For orders placed over the weekend, dispatch is scheduled for Monday.
The estimated shipping duration, as stated at checkout and on our shipping page, begins from the day your order is dispatched. Please note that the average shipping time is 4-8 working days.
As we move quickly, it is not possible to make changes or cancel your order once it has been placed. If you require any assistance regarding your order, we are here to help. Please contact our Customer Support team for any inquiries at support@silkandserena.co.uk.
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We are committed to processing and shipping orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an E-mail notification containing tracking information. This email will include detailed tracking details, allowing you to monitor the progress of your order. Simply use the provided tracking information to track your package on our delivery partner’s website.
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If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 6 days a week to answer all the questions you may have.
Contact: support@silkandserena.co.uk or click here
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All our clothing follows standard sizing, with most items featuring a custom size chart. We recommend choosing one size up for a more comfortable fit, as our garments are tailored to fit closely to the body.
Our shoes are true to size, but if you're unsure, we suggest going up one size to avoid a tight fit. For half sizes, we recommend sizing up by 0.5 for better comfort. To find your perfect shoe size, please refer to the foot length in CM/INCHES provided, as these measurements are 100% accurate to the shoe.
WHAT OUR CUSTOMERS ARE SAYING
Love it!
Excellent customer service. I love their products!
Jessy Edmonson
2 days ago
Perfect dress
Liz Greenfield
Amazing
Excellent quality and super fast delivery. Highly recommend!
Emily Carter
6 days ago
Stunning design and great quality. I’m very happy!
Sophia Turner
Lovely Products
Fantastic service and amazing products. Love this clothing brand!
Olivia Bennett
11 days ago
Beautiful clothing that makes me feel confident every day.
Serena White
Sooo good
Everything fits perfectly, and I’ve already placed another order!
Celeste Brown
12 days ago
