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This website is operated by Silk & Serena. Throughout the site, the terms “we,” “us,” and “our” refer to Silk & Serena. Silk & Serena offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or have the legal age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any UK laws (including but not limited to copyright laws).

You must not transmit any worms, viruses, or destructive code. Breach of these Terms will result in immediate termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your information (excluding payment details) may be transferred unencrypted and may involve:

• Transmissions over various networks
• Changes to conform and adapt to technical requirements of connecting networks or devices

Payment details are always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information purposes only and should not be relied upon solely for decision-making without consulting primary sources. Use of this material is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Some products or services may only be available online through the website and may have limited quantities. Returns or exchanges are subject to our Returns and Refunds Policy. We have made every effort to display our products accurately but cannot guarantee your monitor’s display will match the actual product.

We reserve the right to:

• Limit sales of products or services to certain individuals or regions.
• Restrict product quantities.
• Update descriptions or discontinue products without notice.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place. We may cancel orders or limit quantities purchased per household, account, or card. If we make changes or cancel an order, we will notify you via email or phone.

You agree to provide accurate and complete account information for all purchases. You must promptly update your details so we can process your orders and contact you as needed.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools but are not responsible for monitoring or controlling them. Use these tools at your own risk, and ensure you review the terms of the third-party provider.

SECTION 8 - THIRD-PARTY LINKS
We are not responsible for the content, materials, or services of third-party websites linked on our site. Complaints or concerns regarding third-party products should be directed to the relevant third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS
By submitting content to us (e.g., reviews, ideas, feedback), you agree that we can edit, publish, and use this content without restriction. Offensive, defamatory, or unlawful submissions may be removed at our discretion.

SECTION 10 - TAXES AND DUTIES
As our products are shipped internationally, prices may not include VAT or customs duties. These are the customer’s responsibility and will vary based on local regulations.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any typographical or pricing errors on the website. If such errors occur, we may cancel or modify your order.

SECTION 12 - PROHIBITED USES
You may not use the site or its content:

• For illegal activities.
• To violate any UK laws or regulations.
• To harass, abuse, or harm others.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Our services and products are provided “as is” without any warranties. We are not liable for any damages arising from your use of the Service.

SECTION 14 - GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

SECTION 15 - PAYMENT METHODS
We currently offer the following secure payment options:

• Credit/Debit Cards: We accept Visa, Mastercard, and American Express. All card details are securely encrypted to protect your information.
• PayPal: A fast and secure way to pay. You can link your PayPal account to your credit or debit card for an easy checkout experience.

All transactions are encrypted and processed securely. By using these payment methods, you agree to the terms and conditions associated with your chosen payment provider.

SECTION 16 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: support@silkandserena.co.uk